We will be closed on July 4th in Observance of Independence Day!
Do you ever find it difficult to make arrangements to drop your vehicle off for service? Questions often arise such as, when can I drop off my car, how am I going to get to work, what if I can only drop it after the service department is closed?
Stress no more! We are here to help!
We understand that your time is valuable and finding that extra time to fit more into your schedule can be challenging. Please take a moment to review a couple of alternative ways we can help.
Courtesy Shuttle Ride Service
Available weekdays from 7:30am-4:30pm and on Saturday from 7:30am-2:00pm.
During these hours we offer Complimentary Shuttle service to and from your chosen destination within a 25-mile radius of the dealership. We can get you back to Austin, Round Rock, Leander, Jarrell, Hutto, etc.
We also offer free shuttle rides for our guests to nearby locations near while waiting on vehicle service. Popular places include the Round Rock Outlet Mall, Bass Pro Shop, the Georgetown Square, Cinemark Theatres, and many local restaurants.
Our first shuttle of the day typically leaves at 7:30am and continues to shuttle our guests as needed throughout the day. When your vehicle is ready for pickup, we will come and pick you up. Let us take care of you!
Early Bird/Night Drop off
Available Anytime
We understand that it may be difficult to make time to drop off your vehicle during business hours. Having another option to drop your vehicle off is a must. Our Early Bird and Night Drop service options are available to you any time you may need. You can simply drop off your vehicle before your service visit.
If you already have a scheduled drop off time with your advisor during the day and you can’t make it in, you have two options to leave your car.
1. If you plan on dropping your vehicle off when service is closed but the Sales Department is still open, please check in with the Sales Receptionist. They will gather your information for the Service Team, collect your keys and pass on the information.
2. If it’s more convenient to leave your vehicle after hours, please follow these directions. While in our temporary building (on the corner of IH35 and Page Whitney), you’ll need to leave your locked vehicle on Page Whitney, walk around the locked gates at Hewlett Volkswagen and come up to the Service Drive. There you’ll find a Key Envelope Drop Box on the West end of the drive. The box is stocked with envelopes and pens. Complete the information on the envelope, place the key in the envelope and drop it in the security container. Our Service Team will retrieve it when we reopen the next day and will contact you.
We hope these options will be of assistance. If you have questions regarding service drop offs, or need further information, please contact our Service Department directly at 512-681-3531.
Whatever you need, we are here to help.
Regards,
Samantha Gomez, Service Drive Manager
