We will be closed on July 4th in Observance of Independence Day!
By Samantha Gomez, Service Drive Manager
Patience is something I learned long ago, and it helps during these trying times as we adjust to the growth in our area. With growth comes challenges and change, including crowding, traffic and longer waits. I have encountered this almost everywhere; at the grocery store, the movies, shopping centers and even dining out. The Austin Chamber of Commerce shows that the population of Williamson County grew by 44.1% between 2010 and 2020. Travis County grew by 26%. That’s a lot of growth in a short period of time!
So, what do we do about area growth? Well, we grow with it!
We are experiencing an increase in the volume of guests we serve at Hewlett Volkswagen and we apologize if you have encountered a delay. To meet these demands, we have made some necessary adjustments to help assist with the scheduling and repair process to best accommodate estimated wait times and to minimize the inconvenience.
Our Courtesy Shuttle services have increased, and we are utilizing Uber shuttle services to help with your transportation needs. Our Service Team offers Pit Stop services to our guests that would like to have their fluids and tire pressures checked prior to their scheduled appointment. We are also offering code read scans and battery health tests prior to scheduled appointments if needed.
Many additional processes have been put into place to help with service requests. Please keep in mind that our current appointment scheduling and wait times are temporary as we are working on changes.
What are our upcoming changes?
With excitement, it is my pleasure to say that Hewlett Volkswagen is currently undergoing a building addition. The state-of-the art building remodel and expansion will provide us with more technician bays allowing for faster services and shorter appointment wait times. It will double the size of the waiting area for our guests’ comfort, expand the sales floor allowing for an enhanced customer experience and the addition of an enlarged service drive will make dropping off and picking up your Volkswagen easier. In addition, our Management Team is working diligently on expanding our staff.
We look forward to being able to share this expansion with you. We are here because of you, we appreciate your patience and as always, thank you for your continued business.
Have a great summer,
Samantha
